FAQ

 

Shipping and Tracking

• Shipping Areas

Feberi delivers all over the world. Therefore, your order will be delivered directly to your home.

• Shipping Times

Shipping times for theItalian territory are approx3-5 days working with Free Shipping and approx1-3 days with Express shipping for an additional 7€) 

As for the timing ofinternational shippingare about 5-7 working days with a supplement of 19€

• Shipping cost

3-5 working days in Italy Freeo

1-3 days in Italy 7.000€

5-7 days abroad 19.000€

• Courier and Tracking

The shipping service used for shipments to Italy is Poste Italiane, once you have received the shipping confirmation from our site you can track the shipment directly at the link:https://www.poste.it/cerca/index.html#/

For any additional information we remind you that our customer service is at your disposal on the page:https://www.feberi.com/pages/cont us 

Or through the channels: Facebook, Instagram and Live Chat directly on our site.

• Absence during Delivery

Our packages are delivered with signature tracking and must be signed on arrival with the recipient. If the recipient is absent at the time of delivery, our courier is able to arrange a second delivery attempt the next business day.

 

 

Purchase in a physical store

Feberi is an Online sales company based in Rome that buys its products directly from Florentine laboratories, it is not possible to find our models in a physical store and it is not possible to go directly to the artisan workshops because they do not carry out retail sales.

If you want to see or try one of our Feberi models personally, you can order it on our website and return it for free within 14 days.

 

Returns and Refunds

Easy Return Service totally free guaranteed for a period of 14 days.

To request a return or refund, simply contact our customer support from the page: Contacts by filling in the appropriate form.

If you want to know more you can read the specific informationReturns and Refunds.